At Indal, we choose to combine science and entrepreneurship to provide value-added products, services and solutions.
Our Mission
Indal is conscious of the need to fulfill its obligations under any contract with clients to produce the desired outcome in a cost effective, planned, systematic solution oriented and legal manner and to consider risks and opportunities, determine, assess and achieve quality and economy in the execution of the company’s duties.
This policy intends to benefit both customers and Indal through increasing client satisfaction leading to growth in existing markets and investment in new market areas. Of vital importance is our commitment to supply innovative quality products and services, which comply with the contractual, statutory and regulatory requirements and deliver a professional proactive, timely pre and post order service to our clients.
How we serve you better
Our People
Indal is committed to our staff, our mission is to ensure that all our staff members and our associates are professionally qualified and trained for the tasks that they are required to undertake, Indal continually offers training programs and educational programs both internally and externally to ensure our staff and our associates are fully proficient in all aspects of their duties.
Moreover, management takes full accountability for the effectiveness of the quality management system and is committed to ensuring that quality goods, services and integrity remain the cornerstone of our mission.
Quality Policy Statement
Indal recognizes that to gain its position as a regional market significant player, an effective and dynamic management system is essential.
Management is committed to programs of continuous improvement and enhancement of internal and external communications, in which all staff members are required to participate, the efficacy and methodology of our mission statement, quality policy and business objectives are continually reviewed and improved.
Advantageous company culture
Indal takes great pride in fostering an open and transparent company culture where all employees are treated equally and feel a real sense of camaraderie. We believe that hiring the right people and empowering them to excel, together, is the most beneficial personnel policy.
We take time to identify talent and give that talent time, and support, to realize its potential. Shared decision-making and individual entrustment with responsibility lead to everybody feeling invested in the company’s future. The result is a loyal, enthusiastic, long-serving team who provide an exceptional level of customer service.